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This travel agreement is between the client and Quality Time Tours. In terms of this travel agreement a booking is defined as a reservation which is done by the client or the client’s travel agency. The client is defined as the person who accepts the booking on behalf of himself.
Travel agency is defined as any agency that places or accepts a booking for any person or group of persons or company with Quality Time Tours.
Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of email notification.
We only confirm a Booking or a quote upon receipt of a non-refundable deposit of 50% of total tour charges, the balance being due and payable 60 days prior to departure date. In the event of bookings being affected less than 60 days before departure the full amount charged will forthwith be payable.
Payment may be made via Visa and MasterCard, or by bank transfer into the QUALITY TIME TOURS bank account, the details of which will be provided on request.
The merchant outlet country at the time of presenting payment options to the cardholder is Namibia. Transaction currency is Namibian Dollar (NAD).
Card transactions will be acquired for QUALITY TIME TOURS via DPO Group who are the approved payment gateway for Namibian Acquiring Banks. DPO uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Customer details will be stored by QUALITY TIME TOURS separately from card details which are entered by the client on DPO’s secure site.
We only confirm a Booking or a quote upon receipt of a non-refundable deposit of 40% of total tour charges, the balance being due and payable 60 days prior to departure date. In the event of bookings being affected less than 60 days before departure the full amount charged will forthwith be payable.
Cancellation must be made in writing. Upon receipt of the written notification, Quality Time Tours will confirm receipt thereof and this date will determine the following charges. This applies to Tour Guides as well.
• Up to 60 days prior to departure: Credit Note allocated and can be transferred.
• Less than 60 days to departure: 100% of total cost forfeited/lost
It is mandatory for the client to be in possession of a cancellation insurance policy. Please note that if the reason for cancellation falls within the terms of any holiday insurance policy, which the client must hold, then any such charges would normally be refunded to the client by the insurance company, subject to the terms of the insurance.
Travel agencies and clients must ensure that passports and visas are valid for the countries visited. Quality Time Tours cannot be held liable or responsible should a passenger be refused entry into any country for any reason.
By the company: The company shall reserve the right to change any tour due to unforeseen circumstances (e.g. airlines not running on schedule, road conditions, weather, mechanical breakdown, accidents and political instability) beyond the control of Quality Time Tours. The company will try to provide adequate alternatives, but will accept no liability.
By the client: In case the client changes the itinerary on his own request, the company shall try to accommodate the client, but may charge cancellation fees. This is subject to a new quotation, which will be given by the client in writing.
At all times the decision of the tour guide will be final on all matters likely to endanger the safety and wellbeing of the group. The client must at all times strictly comply with the laws, customs and foreign exchange regulations of all countries visited. Should the client be detected in any contravention of the law, custom or exchange regulations, or should the client be a nuisance to the group, the guide may order the client to leave the tour without the right of refund.
While every precaution is taken to ensure the safety of all persons participating on the tour, the client his/hers, heirs, dependents, agents, executors or their assignees, hereby irrevocably waive any rights they may have to claim, any form of compensation for any damages which the client may suffer due to injury or death whilst on, or at any time after the tour, from Quality Time Tours. Under no circumstances will Quality Time Tours be responsible for the death or injury or loss, which might occur to such persons sustained from any case whatsoever. The client hereby indemnifies and holds Quality Time Tours harmless against any and all claims whatsoever the nature.
It is the client’s obligation to ensure that he is medically fit and able to embark on the tour. We recommend the vaccination against Hepatitis before travelling. Anti-malaria precautions should be commenced prior to departure and clients should bring insect repellents on tour.
Quality Time Tours reserves the right without giving further notice, to make use of any photographs or films produced during any of their tours for general publicity purposes without payment or permission.
QUALITY TIME TOURS shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.
It is a condition of travel with Quality Time Tours that all guests must have insurance for medical expenses, baggage loss, cancellation/curtailment, default and personal accident.
The client should get him/herself acquainted with customary practices. Quality Time Tours as well as co- operating agents do act in the capacity of agents for the clients in all matters and will under no circumstances whatsoever be responsible and be exempt from any liability for accidents, injury, delay, loss or damage to property or any other loss or damage from whatever it may arise. All tours are subject to the conditions of the concerned airlines, hotels, restaurants and all other contractors involved.
EVERY JOURNEY WITH US IS A BEAUTIFUL EXPERIENCE!!
This website is governed by the laws of Namibia. QUALITY TIME TOURS chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. KANDORERA OFFICES, 5 LINDEQUIST STREET, WINDHOEK.
QUALITY TIME TOURS may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website QUALITY TIME TOURS AND TRANSFERS (close corporation) based in Namibia trading as QUALITY TIME TOURS and with registration number CC/2023/09795 and 2 (Directors).